You Are Viewing

FAQ

Please scroll down for answers to our most

Commonly Asked Questions:

 

When will I receive my school or sports pictures?

Pictures will arrive approximately 3 weeks after Picture Day.

 

I love my pictures. How can I order more?

Hover over the “Order Pictures” link above and select School, Sports or Dance. You will need to enter the ticket code from the picture envelope label.

 

I want to order pictures, but I need my child’s reorder code (Student ID number).

The Reorder Code can be found on your “Last Chance to Order” card, or printed on the picture envelope label.  If you don’t have these items, please click here to complete our online form and we will email the code to you.

 

There was a mistake with my picture order. How can I have it fixed?

Please click here to complete our online form. Return your incorrect pictures to the school or league picture coordinator. We will correct your order and send it to your school or sports league. Please allow 2 to 3 weeks for delivery.

 

What should my child wear on school Picture Day?

Please do not wear any green clothing. We are using Green Screen Technology and green clothing creates a challenge with our software. We advise students to wear colorful clothing with minimal patterns.

 

My child wore green clothes on picture day. Will that interfere with the Green Screen picture process?

While we prefer to avoid green clothing, we will adjust your image by hand to make sure it looks great.

 

I have more than 1 student. Can I combine their payment and order on 1 order envelope?

Please provide a different order envelope and separate payment for each student.

 

How can parents or grandparents place separate orders?

Simply turn in a separate order envelope for each parent or grandparent.  You may also place separate online orders.

 

What form of payment do you accept?

Cash, Check or Money Orders can be used in the order envelopes that you give to the photographer on Picture Day. Credit Card purchases can be made on our ordering website. To order online, simply hover over the “Order Pictures” link above and select School, Sports or Dance.

 

I forgot to turn in our order form on picture day. Can I still order?

In the Fall, order envelopes will be accepted at the school for approximately 3 days following school pictures. You can also view your pictures online 3 weeks after picture day using your personal Reorder Code.  The Reorder Code can be found on your “Last Chance to Order” card.  Or, please click here to complete our online form and we will email the code to you.

In the Spring, only students pre-ordering pictures are photographed individually. Spring order forms for individual pictures are only accepted on picture day. However, Class Pictures, may be ordered after picture day. Please call our office at (253) 569-1627 to order a class picture over the phone.

 

Can I see the pictures before I order?

In the Fall you can view and order your pictures online 3 weeks after picture day.

In the Spring, only students that prepay for pictures are photographed individually. Payment must be received on picture day or the student will not be photographed. However, we offer 100% satisfaction and a money back guarantee.

 

Can I still order pictures at a later date?

Yes, pictures will remain available for the entire school year.  To order photos online, simply follow the links above. You will need to enter the student’s reorder code.  The Reorder Code can be found on your “Last Chance to Order” card or on your picture envelope label.  If you don’t have these items, please click here to complete our online form and we will email the code to you.

 

I don’t like my pictures. How can I get a Retake?

If you would like a retake, please send your entire picture packet back to school on retake day. We will take a new picture and reprint your order. To find out your retake date, click here to complete our online inquiry form.

 

Can I return my pictures for a refund?

If you are not satisfied with your pictures you may return your entire order for a retake or refund. We offer 100% satisfaction and a money back guarantee.

 

If I pay with a check, when will my check be deposited?

Your check will be deposited on the day after picture day.

 

Why do you take student pictures in the fall and again in the spring?

Elementary students change a great deal in 6 months, so many schools offer pictures in the fall and spring. We use different backgrounds and different posing in the spring. In the fall, every student is photographed. In the spring, only students who pre-pay for pictures are photographed individually.  Additionally, student pictures are a valuable fundraising program for your school.

 

My school requires uniforms. Do we have to wear uniforms on Picture Day?

Please check with your school to find out their picture day uniform policy.